IT Support Services | Concorde Informatics

Introduction.

Your IT system no longer just supports your business - it enables the entire business to function. That's why selecting the right partner is one of the most important business decisions you'll make.
In the ideal world, having just one IT partner to look after your IT Systems makes sense, but there are not many people who can do that for you.

Because we are one of the few IT partners with the expertise to support your entire IT infrastructure, Concorde Informatics customers benefit from a more reliable It Systems as well as faster resolution of problems.

You'll also find that Concorde Informatics is very focussed on saving you money. Our ActivCare service costs no more than most "break-fix" services and spots problems before they can have an impact on your business, giving you time to plan equipment replacement and shop around for the best prices.

How does Concorde Informatics do IT maintainence and support different?

We invest in the latest service techniques
We have spent a lot of time and money on the latest ideas to deliver a better IT maintenance service, faster and more efficiently.

A better supported system means less waste
Many IT maintenance costs are invisible to management. A better supported system will make your staff more productive and you’ll avoid expensive down-time.

We’re better organised with expert resources
We employ trained specialists in every product, which means faster, more efficient responses to most issues, from IT maintenance and support problems to business software issues.

We have buying power that few others can match
Concorde Informatics national scale means that we have significant buying power and can source products at the most competitive rates and pass on savings to our customers.

We keep it personal
Every business is different and we make it a priority to understand your goals and deliver an IT maintenance service which is relevant.

10 reason to choose Concorde for your IT support and maintainence services:

1. Concorde  ActivCare is a unique IT maintenance service that fixes problems before they  impact on your business

2. We deliver a true high quality National IT maintenance and support service

3. We’re financially stable, so you can be confident that your IT maintenance and support service will be here tomorrow

4. We provide a comprehensive IT maintenance and support service with no hidden costs

5. You only have one number to call for any IT maintenance and support issues

6. We provide a clear Service Level Agreement so you know what to expect

7. We only employ experts with extensive IT maintenance and support experience

8. We give you impartial advice because we support most leading brands

9. We can also support your key business software, so we provide a complete support service

10. We can free up resources by looking after your general day-to-day IT maintenance housekeeping requirements through our range of Managed Services

Concorde Informatics provides nationwide hardware maintenance support as one of its core service offerings. We understand that customers require varying levels of support depending on the critical nature of the hardware infrastructure and the level of expertise they themselves possess. Our service levels are structured to be dependant on your business needs.
 
Whilst We pride ourselves in being completely manufacturer independent we do carry a varied and high level of expertise and accreditations with a number of vendors. If your infrastructure is made up of a multitude of different manufacturers you have come to the right place: we have many relationships and experience enabling us to help you.
 
Concorde has many years experience in this field and can help your business save costs without compromising on the level of service. We are able to offer support on a range of technologies: from the PC, Printer and Server environment right through to Mid Range Unix equipment. We can provide the single point of contact for all your Hardware Maintenance needs throughout the UK. 
 
Our aim is to support your infrastructure and to enable your business to focus on what it does best. Our varying service levels include:

• ActivCare
• ServiceDESK
• Hardware Maintenance
• Remote Infrastructure Monitoring and Management
• Network Management and Support
• DeskSIDE Support
• Dedicated On-Site Services
• IMAC Services

Contact us for more information on how Concorde can help your business.