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HelpDESK Services
Concorde Informatics HelpDESK Services provides professional customer services to everyone on your it system through a reliable, centralized technology help desk - improving the experiences your users have with technology - and with your IT system.
Your user can access the HelpDESK Services through a dedicated free phone number or through a branded, web-based, customer support centre. Concorde Informatics HelpDESK services are customisable and can include:
- Incident Management
- Service Requests
- Change Management
- Problem Management
- After Hours HelpDESK for Faculty and staff
In addition, powerful reporting services are available to provide statistical analysis, trending and problem management to support continuous improvement.
Contact us for more information.
How can Concorde help?
IT Manager
Let us prevent problems before they happen and let you get on with managing your IT strategy.
Managing Director
Be in control of your IT Infrastructure and be sure that nothing can damage your business from within or without.
Finance Director
Manage your IT budget more effectively by reducing unscheduled downtime and protecting your financial interests.
The company is registered in England & Wales no. 1935856 dated 2nd August 1985
Registered address is Beacon Lodge, Texas St, Morley, Leeds, LS27 0HG