SMB Managed Services | Concorde Informatics

Managed IT Services For Small Business Is An Option To Consider

No matter what type of small business you have, technology is changing at an alarming rate. With that, comes the growing requirement to have technical support. The question is will you continue to provide your own technical support or outsource it? 

In-House Technical Support

How good is your in house technical support? In-house technical support is usually one person, two at the most, who to attend to all of the IT problems. If you are a solo unit you probably do your own IT work. If you do, you are cutting into your own valuable production time to learn new applications and maintenance tricks.

IT support in a small business needs to be a jack of all trades and master them all. If you are supporting by trial and error, you are not only wasting your businesses time and money, but your staff hours too.

Your IT support team needs to understand the network architecture, WAN and LAN router configurations and how a single typo on the ARP table can send the whole network into collapse.

Your IT Support team also need to know how to back up, store and restore data in the most efficient manner as well as look after everyone’s computer and attend to matters as trivial as printer jams when called on to do so. Do you have those one or two people to keep your data safe? Are you paying them what they are truly worth?

IT Support and BCP

Your IT support department is indispensible to your business. It also ties in with your business continuity and disaster recovery planning (BCP/DRP). What happens when a member of the support team (or the only support person) goes on vacation or is ill for a week or two? Who takes over and performs those critical duties in his or her absence?

“The greatest disaster comes from the least protection” Murphy’s Law

In-house technical support for a small business is not always your best option if you want to attain the full potential of your staff. Even if you are a sole operator, you need to concentrate on what you do best and get the support you need to cover your back.

Without efficient support services, you may find yourself working harder and longer trying to resolve issues that you are not trained to do. When services are down, production slows or stops which ultimately affects the bottom line. A more effective option is to outsource your IT and have it managed for you.

Best Options

As a business your main concern is how to competently spread your cost to cover the areas of your business which drive your customer spend and that means better products, better service and increased product development.

With this in mind it business managers and IT managers alike should be looking at deploying less critical financial resources on internal IT Infrastructure and Operations. In many cases IT Outsourcing Companies such as NetPros could manage your IT infrastructure at a fraction of the cost to a business doing so internally.

It makes sound financial sense to look at how you manage the IT infrastructure of your business. Having an externally Managed IT infrastructure or a portion of your IT infrastructure looked after by an outsourced IT company works on the same premise as SaaS (Software as a Service).

Businesses are left to work on their core offering to their clients and leave the software design and updating to external IT companies who design, deliver, manage and monitor their software offering to you, in exactly the same way as you then concentrate on your core business offering to your clients.

Managed IT Services

With a managed service provider (MSP) you set the level of service that you want which can cover everything from backing up and storing your data, to full coverage including network diversity and continuity.

Organizations, Small Business Owners and even owner operators must always ensure they are able to measure infrastructure service levels provided by their Managed IT services provider through carefully pre planning and discussing the expected SLAs (Service Level Agreements) they expect to receive with their new Managed IT supplier.

MSP’s can be hosting companies or access providers offering services that can include fully outsourced network management arrangements. Many managed service providers include advanced features like VoIP, messaging and call centre services as well as virtual private network (VPN), managed firewalls, and monitoring network servers.

Many smaller businesses are now using virtual services and networking to offsite servers while others have their servers based locally but are backed up regularly – at least once per day.

Fantastic new emerging technologies are enabling widespread commoditisation of the IT world. Infrastructure Virtualisation is at the core of this revolution. Virtualisation of servers or "server virtualisation" and the virtualisation of data storage within the data centre does improve internal efficiency and flexibility, reducing costs and improving access to these facilities for the small business owner.

For businesses needing technical support assets, the advantages of using a managed service provider is that it enables their core employees to focus more on their work in order to maintain productivity. Outsourcing IT support enables small businesses to utilize their personnel more efficiently.

Concorde Informatics provide small/medium business IT support that is reliable and hassle free. Over 85% of your IT issues can be fixed remotely and, very often, in ten minutes or less. Concorde Informatics offers a on-demand IT support specially formulated for the small and medium business.

Even when working off site, you and your employees can instant access to email and those applications that are needed to keep you running efficiently.

Outsourcing IT support to a Managed Service Provider is the smartest thing a small/medium business can do.