Remote Monitoring Services | Concorde Informatics

Making sure that your IT resources are available—no matter what— has never been more important. Your business is only as agile as the technology base on which it rests. If you can’t rely on your IT infrastructure to be there when you need it, you can’t respond effectively to the challenges and opportunities presented by today’s dynamic business environment.

Supporting the health of your business
Monitoring the performance of a sophisticated multivendor IT infrastructure is critical to the health of your enterprise. Even a few minutes of downtime can cost hundreds of thousands of dollars in lost sales, customers, and good will. Yet developing the capacity to monitor and manage IT performance in house can be expensive, timeconsuming,
and surprisingly risky. Even large, well-known companies are discovering that it is harder than ever to recruit, hire, and retain personnel with the
specific skill sets they need. And though robust tools are available, many companies have found that the IT staff simply does not have the time or experience necessary to utilize advanced tool capabilities to their greatest advantage.
 

Concorde Informatics Remote Monitoring and Management Services
The key to making the most cost-effective use of monitoring and management technologies is to partner with an acknowledged expert.
Concorde Informatics Managed Services engineers and partners have refined their ability to monitor and manage multivendor IT infrastructures through literally thousands of engagements. With their knowledge of major management solutions such as HP OpenView and leading third-party products, plus a thorough grounding in industry best practices, our consultants can provide a view of the performance of IT assets—and an ability to address problems effectively—that goes significantly beyond the network.

Enhanced service features are available to provide full lifecycle management. The enhanced features are more proactive in nature and provide administrative as well

as operations and engineering services.
Enhanced service features provide:

• Account and address administration
• Access control
• Configuration management
• Patch and release management
• Performance analysis and recommendations
• Capacity planning
• HP Remote Monitoring and Management services are

available for the critical IT resources throughout your business, including network devices, servers, storage, and applications, such as Microsoft® Exchange, Oracle®, SAP, and Cisco Call Manager, Avaya.

The business benefits of out-tasking
End-to-end Remote Monitoring and Management services deliver solid business benefits. When you choose Concorde Informatics to monitor and manage your IT infrastructure,
 

You can expect:

• Increased IT resource availability—through HP’s continuous monitoring and management of issues and problem incidents
• Reduced business risk—through high system availability and performance that is tracked by industry-standard metrics
• More effective deployment of resources—by allowing IT staff to concentrate on core competencies and on activities that have greater strategic value to your business
• Faster ROI—through rapid, flexible response to problems and access to information that allows management to optimize the use of IT resources
• Improved cost control and reduced complexity— through predictable monthly service charges and the ability to out-task important activities to a trusted partner rather than building an in-house support structure