IP Telephony Remote Management | Concorde Informatics

As organizations replace traditional telephony architectures with IP networks, they face new challenges to meet or exceed traditional telephony service offerings by consolidating their voice and data networks.

Concorde Informatics Remote Monitoring and Management (RMM) Services of IP Telephony are designed to help network and telephony administrators achieve the reliability and service levels experienced with legacy telephony environments - all with dramatically less cost.

Concorde Informatics RMM Services for IP Telephony equipment includes routers, switches, voice gateways, call manager servers, and others as defined by our customers’ specific coverage needs. Our service provides you with immediate knowledge of any event or incident, as well as overall performance statistics and reports for every monitored device including interface level details via Concorde Informatics Network operations Centre (NOC) or our online customer portal.

Concorde Informatics tracks bug lists, release notes and features lists, and remotely installs updates as permitted via vendor maintenance agreements. Our seasoned engineers also provide resolution of any device-related issues.

With Concorde Informatics RMM for IP Telephony, you keep your communications flowing while enabling your enterprise to place an increased focus on their core business.